if the product has been opened or used 2. Grounds for Refusing Returns or Requests for Refund/Exchange * We reserve the right to refuse any returns or requests for refund/exchange for reasons, including the following: 1. If you still have not received your refund seven (7) business days after notice from us that we have approved your return and refund request, please contact us through “1-on-1 Support”. It is important to note that during this time the original purchase could still be listed on your account and accrue interest if you carry a balance on your credit card. Late or Missing Refunds Please note that refunds from a merchant can take up to seven (7) business days or longer in order to be processed. Please make sure that the refund account details are the same as those used in the purchase order. Refunds can only be made to the card or account you used to make your original purchase, and cannot be refunded to another card or account. Late or Missing Refunds If you requested a refund but have not yet received it within a reasonable time after hearing from us, please check your refund account information (PayPal, Credit Cards, etc.). * Please understand that the “Cancel Order” button activates only after you see “PAYMENT COMPLETED”. Once an item you have purchased is released or shipped, you can return the item for a refund or exchange only if the item is defective, broken, or missing, and only in accordance with the above-described procedures. Cancellations *You may cancel an order only until the “Cancel Order” button is activated. If approved, we will send you a new item again. Once we receive the returned item, our team will review and inspect the item. For Exchanges: In the unlikely event that you receive a damaged or defective item, we are happy to exchange the item for a new one. However, note that payment companies are different in the amount of time it takes for them to confirm a payment so, it may take additional time for the refund to show up in your bank/card statement or other statement. For Refunds: If approved, the money should be refunded to your original method of payment within approximately seven (7) business days of our notice to you. Once we receive your returned item, our team will review your request and inspect the item. Please follow the directions in our FAQ page. For Refunds: If you have requested a refund, you must complete the process for returns. In addition, the product must be in its original packaging, if applicable, in the same condition it was received by you. Return & Refund/Exchange Requests * Please note that all returned items must have the original tags still intact. *Information along with a picture of the defective product or other evidence with the original initial shipment label is needed for the process. Also, once your exchange/refund request is accepted, it cannot be changed or modified. Return & Refund/Exchange Requests * Please be aware that we will not accept any refunds/exchanges for a product unless you follow the return/refund/exchange process. Sales are final, unless the item was defective or broken when it arrived or was missing. * Please note that, after an item has been shipped to you, you may not cancel the order or return the items simply because you have changed your mind about the purchase. Return & Refund/Exchange Requests If the product you ordered is broken, defective, or missing, you can request to return the product for a refund or exchange within thirty (30) days from the date you received the package. After the item is released, your request for a refund or exchange is subject to our regular return policy as set forth here. Product orders may be cancelled (as described below), but only up until the payment is completed. Returns, Refunds & Exchange policies A failure by you to follow the procedure described below for returns may result in our having to reject a requested return. In the unlikely event that any products you have ordered and received from us are defective, broken, or missing upon delivery to you, we will accept and process return requests from you for such items in connection with our return policy as set forth below. Returns, Refunds & Exchange policies Please understand that ALL SALES ARE FINAL once the product has been delivered, except in the case of broken, missing, or defective products.
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